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Elements and Performance Criteria

Apply disability awareness when dealing with clients.
Apply disability awareness when assessing environmental and service issues.
- Disability awareness is applied when assessing environmental and service issues.
- Barriers to full participation in the community by people with disabilities are identified.
Apply disability awareness when determining appropriate actions.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required knowledge and understanding include

all disabilities

commonwealth state and territory antidiscrimination legislation and regulations

industry codes of practice and ethics

limitations of work role responsibility and professional abilities

organisational and professional procedures and business standards

privacy legislation and confidentiality requirements

processes for recording data and administering records

relevant commonwealth state and territory building legislation and Australian standards

research methods

Required skills and attributes include

analytical skills to

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities who may have any of many impairments

application skills to

apply relevant codes of practice and other legislative requirements to work processes

maintain knowledge of current codes standards regulations practices and industry updates

use workplace equipment and communication methods

communication skills to

explain clearly information on disabilities and disability issues

consult effectively with clients

impart knowledge and ideas through oral written and visual means

negotiate appropriate access solutions with clients to meet the needs of people with disabilities

interpersonal skills to

relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

consult and provide advice in a sensitive and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

adapt to new workplace situations

literacy skills to

assess and use workplace information

read and interpret legislation regarding disability and disability discrimination

read and understand information on the nature of disabilities

read and record data

organisational skills to

prepare and administer documentation

implement organisational policies and procedures

problemsolving skills to

assess environmental barriers and develop appropriate access solutions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

recognising the needs and desires of people with disabilities to engage fully in all aspects of society and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpreting accurately how the full range of environmental barriers impacts on any of the impairments that people with disabilities might have

developing practical and effective access solutions to the full range of environmental barriers to permit people with disabilities to live independent and productive lives in the community

complying with occupational health and safety regulations applicable to workplace operations

applying organisational management policies and procedures including quality assurance requirements

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venueequipment

workplace documentation

candidate special requirements

cost and time considerations

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislation may include:	Australian standards Building Code of Australia DDA DDA Education Standard DDA Premises Standard DDA Transport Standard state and territory anti-discrimination and building legislation.
Definitions of disability discrimination are:	included in the commonwealth, state and territory anti-discrimination legislation and regulations.
Disabilities may include:	physical ambulant non-ambulant sensory vision hearing neurological intellectual learning psychiatric physical disfigurement the presence in the body of disease-causing organisms.
Clients may include:	building owners and managers building designers builders building certifiers and surveyors educational authorities educational service providers community service providers health service providers
	other providers of services to the public e.g. shops professionals transport providers transport operators public utilities.
Benefit may include:	overcoming the barriers to accessing the community and can be conceptualised in a framework such as the Enabler Model people with disabilities benefit from the removal of access barriers through the ability to access the community and all it provides the community benefits from the financial and social contribution of people with disabilities.